Customer Portal - Key to your success is quality offering with seamless experience for your customers. We designed our “Customer Portal” for this specific reason. Customer Portal not only offers a lot of transparency to your customers in terms of order status, quotations and historical orders and reports, but also gives them an easy option to raise any support requests.
We believe you can reduce the number of customer calls by up to 70% by offering self-service customer portals
Machine - A laboratory works with dozens and sometimes hundreds of equipment. Several data handling and security compliances like 21 CFR 11 require you to make sure there are adequate controls over the generation, processing and transfer of data.
Our application is designed in a way to connect with key equipment so as to ensure error free data generation, processing and transfer directly to the LIMS from equipment
Quality Management - Management of test quality, operational process is of paramount importance for a laboratory. After all, you are testing products for quality. We therefore believe that the quality management process should not only be stringent, transparent but enforceable through technology. Our application allows you to maintain complete quality control over the process with Integrated workflow for Incidents, Deviations, Audit Management, CAPA, Case Management, Customer Compliant Management, Whistleblower, OOS/OOT and Change Control with fine grained permissions and audit history.
Inventory & Procurement - Laboratory operations uses significant amount of consumables. Lack of control over the available inventory can lead to delays in test execution which in turn can impact your overall turn round time and effectively impact customer experience. LIMS allows you to centrally manage and control inventory, automate procurement and vendor management.
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